At Metal Wall Art Design, we want you to shop with confidence. Please review our Returns, Exchanges, and Refund Policy before placing your order.

Exchanges

If you would like to exchange an item, please review the following requirements.

Exchange Request Deadline

Exchange requests must be submitted within 5 business days of the delivery date to qualify for a complimentary return label.

Exchange Order Deadline

After your original order has been delivered, you must place your replacement order within 10 calendar days of the delivery date.

Return Deadline

Once a complimentary return label has been issued, the item must be delivered to the carrier within 7 business days.

If the returned item is not handed over to the carrier within the required timeframe, only a 50% refund of the returned product will be issued.

Exchange Refund Process

  • Your replacement order must be placed before the refund process begins.
  • If no replacement order is placed, no refund will be issued.
  • Refunds are processed only after the returned item has been received and inspected.
  • Returned items must be received in good condition and free from damage not caused during the original shipment.

Costs for Exchange Orders

Customers are responsible for the transportation charges associated with the new exchange order.

Returns

If you wish to return an item without requesting an exchange, the following policy applies.

Return Request Deadline

Return requests must be submitted within 5 business days of the delivery date.

Return Label

For eligible returns, Metal Wall Art Design will provide a prepaid return label. The cost of the return label will be deducted from your final refund amount.

Return Deadline

After your return request has been approved, the returned item must be delivered to the carrier within 7 business days.

Returns submitted after this deadline will only qualify for a 50% refund.

Return Inspection

  • Refund processing begins only after the returned item has been received.
  • All returned merchandise will be inspected upon arrival.
  • Products must be returned in good condition and without damage that was not caused during the original shipment.

Refund Policy

Refunds are issued only after returned items have been received, inspected, and approved.

To Qualify for a Refund

  • The return must be requested within the required timeframe.
  • The product must be returned in good condition.
  • The item must be free from damage not caused during the original shipment.
  • The return must follow the return or exchange procedures outlined in this policy.

Refund Processing Time

Once your returned item has been received, inspected, and approved, your refund will be processed to the original payment method. Please allow 5 to 10 business days for the refund to appear in your account, depending on your financial institution or payment provider.

Non-Refundable or Reduced Refund Situations

Refunds may be denied or reduced in the following situations:

  • Damage claims reported more than 5 business days after delivery.
  • An exchange item is returned without placing a replacement order.
  • Exchange items are not returned within 7 business days after the prepaid return label is issued.
  • Return items are not returned within 7 business days after the return request is approved, in which case only a 50% refund will apply.
  • Returned merchandise is damaged, incomplete, altered, or otherwise not in acceptable condition.
  • Original delivery charges and other applicable service charges are non-refundable.

Clearance & Final Sale Items

The following items are not eligible for return, exchange, or refund:

  • Clearance items.
  • Final sale items.

Incorrect or Damaged Items

If you receive a damaged, defective, or incorrect item, please contact us within 5 business days of delivery. Please include your order number, photographs of the item, and photographs of the packaging so we can review your claim and provide an appropriate resolution.

Order Cancellations

Orders may only be canceled before processing has begun.

Once an order has entered production or processing, it can no longer be canceled and will not be eligible for a refund.

Contact Information

If you have any questions regarding our Returns, Exchanges, or Refund Policy, please contact our customer support team before placing your order.

Metal Wall Art Design
Address: 28754 Township Road 171,
Fresno Ohio 43824, United States.
Phone: (719) 371-8125

We are happy to assist you and will respond as soon as possible during our regular business hours.