At Metal Wall Art Design, every piece is carefully crafted with attention to detail. We take pride in ensuring your order is packaged securely and delivered safely so it arrives ready to enjoy.

Order Processing

Most orders are processed within 3 to 7 business days after your order is placed.

Processing time includes order verification, production (if applicable), quality inspection, and packaging. Processing time does not include delivery transit time.

Business days are Monday through Friday, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a confirmation email with tracking information so you can monitor your order.

Delivery Charges

Delivery charges are calculated during checkout based on several factors, including:

  • Product size and weight
  • Packaging requirements
  • Delivery destination
  • Selected delivery method (if available)

The final delivery charge will be displayed before your order is completed.

Delivery Destinations

We currently deliver throughout the United States. Delivery availability is determined during checkout, and only eligible destinations will be available for selection.

Delivery Partners

Orders may be delivered using USPS, UPS, FedEx, DHL, or other trusted delivery partners. The delivery partner is selected based on the destination, package size, and available services.

Delivery Time

Delivery times vary depending on your location and the selected delivery partner.

While we work hard to dispatch orders promptly, estimated delivery times are provided by the carrier and cannot be guaranteed. Delays caused by weather, holidays, carrier operations, or other circumstances beyond our control may affect delivery times.

Order Tracking

Once your order has been dispatched, you will receive a tracking number via email.

Please allow up to 24 hours for tracking information to become available after your order has been processed by the carrier.

Multiple Deliveries

Orders containing multiple items may arrive in separate packages. If this occurs, you will receive separate tracking information for each package, where applicable.

Damaged or Incorrect Orders

We carefully inspect and package every order before dispatch.

If your order arrives damaged or you receive an incorrect item, please contact us within 5 business days of delivery.

Please provide the following information:

  • Your order number
  • Photos of the damaged or incorrect item
  • Photos of the package and packaging
  • A brief description of the issue

Claims submitted more than 5 business days after the delivery date may not qualify for a replacement or refund.

Lost or Delayed Deliveries

Once your order has been handed over to the delivery partner, the delivery process is managed by the carrier.

If your order appears delayed or lost, please contact the delivery partner using your tracking number. If you need additional assistance, our customer support team will be happy to help investigate your order.

Delivery Restrictions

We currently deliver only to the locations available during checkout.

Certain products may have delivery restrictions based on size, weight, or carrier limitations.

Delivery Address Accuracy

Please verify that your delivery address is complete and accurate before placing your order.

Metal Wall Art Design is not responsible for delays, additional charges, or lost packages resulting from incorrect or incomplete address information provided by the customer.

Undeliverable or Returned Orders

If an order is returned to us due to an incorrect or incomplete address, refusal of delivery, or unsuccessful delivery attempts, additional charges may apply before the order can be sent again.

Contact Information

If you have any questions regarding shipping, delivery, or your order, please contact our customer support team.

Metal Wall Art Design
Address: 28754 Township Road 171,
Fresno Ohio 43824, United States.
Phone: (719) 371-8125

We are always happy to assist you and will respond as soon as possible during our regular business hours.